Returns Policy
At PlushDreamse, our primary goal is to ensure that every customer is delighted with their purchase. We take pride in the quality of our plush toys, and we hope that your new cuddly companion brings joy to your life. However, we understand that sometimes things don’t go as expected. If for any reason you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
We offer a 30-day return policy for all our plush toys. If your item isn’t what you expected, or if there’s an issue with the product, you can request a return within 30 days of receiving your order. To be eligible for a return, the plush toy must be unused, unwashed, and in the same condition as when you received it. Additionally, the item must be returned in its original packaging.
How to Initiate a Return
To start the return process, simply contact us at [email protected]. Please provide your order number, a brief description of the issue, and any photos if applicable. Our customer service team will guide you through the next steps, and we’ll do everything we can to ensure the process is smooth and easy.
Refund Process
Once your return is received and inspected, we will notify you by email regarding the status of your refund. If the item is in its original condition, we will process the refund to your original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear in your bank or credit card statement, depending on your financial institution.
Exchanges
We understand that sometimes you might want a different plush toy. If you’d like to exchange your item, please reach out to us at [email protected], and we’ll be happy to assist you in finding the perfect alternative. The exchange process will follow the same guidelines as our return policy.
Non-Returnable Items
For health and safety reasons, certain items are non-returnable. These include any products that have been used, washed, or are returned without their original packaging. If an item is damaged due to misuse or improper care, it will not be eligible for a refund or exchange.
Shipping Costs for Returns
For returns due to product defects or issues on our end, we will cover the cost of return shipping. However, for general returns or exchanges due to personal preference, the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
Customer Satisfaction
At PlushDreamse, we’re committed to making sure that you’re completely satisfied with your purchase. If you have any questions or concerns about our returns policy, please don’t hesitate to contact us at [email protected]. Your happiness is our priority, and we’ll do everything in our power to resolve any issues.
Thank you for choosing PlushDreamse. We appreciate your trust in us and look forward to continuing to bring joy into your life with our soft, huggable plush toys.